Refund policy

Refund & Exchange Policy

At CRUEL, we are committed to providing premium-quality products. Please read our Refund & Exchange Policy carefully before making a purchase.

Exchange Policy

* Exchanges are accepted within 7 days from the date of delivery.
* Exchanges are only available for products with a manufacturing defect.
* The product must be returned in its original condition, unworn, unwashed, and with all original tags and packaging attached.

Refund Policy

* Refund requests are accepted within 48 hours from the date of delivery.
* No refund requests will be accepted after 48 hours of receiving the order.
* The product must be returned in its original condition, unworn, unwashed, and with all original tags and packaging attached.

Non-Eligible Cases

Refunds or exchanges will not be accepted in the following cases:

* Damage caused by misuse or improper handling.
* Products that have been worn, washed, or altered.
* Products returned without their original tags or packaging.
* Requests made after the applicable refund or exchange period has expired.

If your refund or exchange request is approved, our customer support team will contact you to complete the process in accordance with our store policy.